Training & Development
Frontline supervision recording series
Six recorded sessions on coaching, documentation and difficult conversations.
Resource detail
A recorded series for frontline supervisors — the people who carry programme quality, staff retention and client experience at the same time.
Sessions
- Moving from doing the work to leading the work
- Coaching conversations and useful feedback
- Managing caseloads, boundaries and burnout
- Documentation, data quality and accountability without fear
- Handling difficult client situations and de-escalation
How agencies use it
Watch one session per month as a supervisor cohort, then discuss it against a real situation from your own agency. Pair the series with the intake and case-management templates so expectations and practice match.
Source: CAAA professional development programming.
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